Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: 11/4/2025
Information We Collect
Personal Information
- Name, email address, and phone number
- Property address and damage details
- Insurance information when provided
- Payment and billing information
Technical Information
- IP address and device information
- Browser type and operating system
- Usage patterns and preferences
- Cookies and tracking technologies
How We Use Your Information
Service Delivery
Match you with qualified contractors and manage your restoration projects
Communication
Send updates, notifications, and support messages related to your projects
Platform Security
Protect against fraud, abuse, and ensure platform security and integrity
Information Sharing & Protection
When We Share Information
With Contractors
Only necessary project details to provide restoration services
Legal Requirements
When required by law or to protect our rights and safety
Service Providers
Trusted partners who help us operate our platform securely
Security Measures
Your Rights & Contact
Your Privacy Rights
Access Your Data
Request a copy of your personal information
Correct Information
Update or correct inaccurate data
Delete Account
Request deletion of your account and data
Opt-Out
Unsubscribe from marketing communications
Contact Our Privacy Team
privacy@nrp.com.au
Privacy Officer
NRPG - Unite Group Australia
Level 10, 123 Collins Street
Melbourne VIC 3000