Customer Support
We're here to help you with any questions or issues you may have. Our dedicated support team is ready to assist you 24/7.
Phone Support
Speak directly with our support team
1800 NRPG HELP
Mon-Fri 8AM-6PM AEST
Email Support
Send us a detailed message
support@nrp.com.au
Response within 24 hours
Live Chat
Instant support via chat
Available 24/7
Support Categories
Account Issues
Login problems, password resets, account settings
Project Support
Project management, contractor matching, progress tracking
Billing & Payments
Invoice questions, payment issues, refund requests
Technical Issues
Platform bugs, mobile app problems, connectivity issues
Support Hours
Business Hours
Monday - Friday: 8:00 AM - 6:00 PM AEST
Saturday: 9:00 AM - 2:00 PM AEST
Sunday: Closed
Response Times
Phone: Immediate
Email: Within 24 hours
Chat: Within 5 minutes
Emergency Support
24/7 emergency line available for urgent restoration needs and critical system issues.
1800 NRPG URGENT
For water damage, fire damage, or other restoration emergencies requiring immediate attention.