Help Center
Find answers, guides, and support resources
Getting Started Guide
Learn how to use our platform effectively
Contractor Selection Tips
How to choose the right contractor for your project
Insurance Claims Help
Navigate insurance claims with confidence
Emergency Response
What to do in restoration emergencies
Service Categories
Water Damage
Burst pipes, flooding, leaks
Fire Damage
Fire, smoke, and soot damage
Storm Damage
Wind, hail, and weather damage
Mold Remediation
Mold inspection and removal
Platform Features
Smart Matching
Our AI algorithm matches you with the most suitable contractors based on your specific needs, location, and project requirements.
Real-time Tracking
Monitor your project progress with live updates, photo documentation, and milestone notifications throughout the restoration process.
Quality Assurance
Every project includes quality checkpoints, customer feedback integration, and satisfaction guarantees to ensure excellent results.
Insurance Support
Our team helps navigate insurance claims, provides documentation support, and works directly with insurance adjusters when needed.
Frequently Asked Questions
How do I submit a restoration request?
Simply fill out our online form with details about your damage, and we'll match you with qualified contractors in your area within 24 hours.
How are contractors vetted?
All contractors undergo thorough background checks, license verification, insurance validation, and customer review analysis before joining our platform.
What types of restoration services are available?
We cover water damage, fire damage, mold remediation, storm damage, and emergency restoration services across Australia.
How does pricing work?
You'll receive transparent, competitive quotes from multiple contractors. Our platform ensures fair pricing with no hidden fees.
Is there emergency support available?
Yes, we offer 24/7 emergency support for urgent restoration needs. Call 1800 NRPG URGENT for immediate assistance.
Still Need Help?
Our support team is ready to assist you